We're thrilled to announce our strategic partnership with transcosmos, Inc. (TYO: 9715), a US-based regional and global leader in BPO and the contact center industry. Transcosmos Inc and Gnani.ai -- leaders in their respective industries -- will leverage each other’s technology and business strengths to provide optimal services for customers. The partnership agreement will also enable customer-centric businesses in North America to rapidly adopt digital and automation technologies and offer a flawless customer experience for nurturing customer journeys through contact center operations.

“Customer-focused businesses are today turning towards conversational AI-based solutions to transform customer service eco-system to give them a competitive edge. Given the scope for multi-lingual contact centers of all shapes and sizes to automate customer interactions across various touchpoints, we’re confident about Gnani.ai’s repertoire and domain expertise to add tremendous value to our offerings,” said Shin Nagakura, Chairman of transcosmos Inc. and CEO of transcosmos America, Inc.

Commenting on the announcement, Ganesh Gopalan, Co-founder, and CEO, Gnani.ai said: “The era of automation-led new age CX is here to stay for long. I'm sure our propriety speech engines and NLP technologies have the potential to disrupt the $300bn contact center software market by adding value to transcosmos Inc.’s BPO solution suite. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele.”

Against the backdrop of a fragmented customer experience and a manifold increase in demand for automation technologies, solutions such as Voice Assistants and Voice Biometrics has become the true liberators in this sector. Voice-AI-based automation offers multiple benefits which include better resource management, revenue enhancement, and much more at less than 1/3 of traditional budgets.

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Media Contacts

North America & EuropePooja Mehta, Gnani.aipooja.mehta@gnani.aiIndia & APACSusheel Kumar, Gnani.aisusheel@gnani.ai

Frequently Asked Questions

What is the purpose of the Gnani.ai and transcosmos partnership?

The Gnani.ai and transcosmos partnership aims to help North American businesses adopt conversational AI to automate and improve customer experience across contact centers. It responds to fragmented customer experience and rising demand for automation in the BPO and contact center industry.

Who is transcosmos and what role do they play in this deal?

transcosmos is a US based BPO and contact center leader listed on the Tokyo Stock Exchange. Its chairman, Shin Nagakura, is quoted saying customer focused businesses are increasingly turning to conversational AI based solutions to transform their service ecosystems, which is why the alliance was formed.

What technologies does Gnani.ai bring to this partnership?

Gnani.ai contributes its proprietary speech engines and natural language processing technologies, along with voice assistants and voice biometrics for authentication. These tools support multilingual contact center capabilities, helping automate customer interactions at scale for partner organizations across North America.

How large is the contact center software market?

The contact center software market is valued at around 300 billion US dollars. Gnani.ai's CEO, Ganesh Gopalan, positions the partnership as aiming to disrupt this large market through conversational AI adoption across global contact centers, starting in North America.

How cost effective are voice AI solutions compared to traditional budgets?

Voice AI solutions cost less than one third of traditional contact center budgets, while also improving resource management and revenue potential. This cost advantage is a key driver for businesses considering automation through the Gnani.ai and transcosmos partnership.