India’s leading telecom operator needed to handle massive pre- and post-due reminders, collections, and regulatory announcements across millions of users. Manual methods were costly, slow, and inconsistent. Gnani.ai introduced AI voice solutions to address these challenges.
The Solution
India's largest telecom company adopted a unified voice automation framework combining Collect365 and Voice Blast for telecom-scale engagement. This solution automated millions of reminders, collections, and regulatory updates while integrating seamlessly with their CRM systems. The approach ensured cost optimization and personalized engagement at scale.
Deployed AI-powered voice workflows for pre-due and post-due reminders to maximize on-time payments and reduce delinquency.
Automated voice broadcasting delivered service and compliance messages to millions of subscribers nationwide, ensuring regulatory adherence.
Smart call scheduling and retry logic improved connectivity and customer responsiveness across diverse geographies.
Integrated backend CRM and billing systems for real-time reporting, enabling transparency and actionable insights for campaign performance.
This unified platform delivered scalable, cost-effective, and personalized communication at telecom scale.
The Impact
India's largest telecom company achieved significant OpEx savings, boosted ROI, and streamlined engagement across millions of customers. Automation reduced operational overhead and enhanced the quality of outreach substantially.
