A leading housing finance company struggled with manual collections costs and low engagement. Gnani.ai introduced AI automation to scale collections and cut expenses.
The Solution
The Top 5 Housing Finance company in India automated EMI collections using Collect365, replacing manual-intensive operations with intelligent voice AI. This solution enabled multilingual outreach, optimized agent utilization, and reduced costs while ensuring compliance.
Automated outreach for EMI reminders across pre-due and post-due stages, improving coverage and efficiency.
Captured engagement metrics such as talk time and PTP intent to refine recovery strategies dynamically.
Integrated outcomes directly with CRM systems for seamless follow-ups and real-time visibility.
Used multilingual voice bots to engage diverse borrower segments, reducing human intervention and operational overhead.
This solution transformed collections into a scalable, data-driven operation with measurable ROI.
The Impact
The company achieved significant OpEx savings, improved engagement rates, and consistent recovery performance across its ₹2203 Cr portfolio.
.avif)
