A top real estate brand faced low QA coverage and limited visibility into agent performance. Gnani.ai introduced Aura365 to automate QA and surface actionable insights in real time.
The Solution
TVS Emerald adopted Aura365 to automate QA for all customer interactions, eliminating manual audits and enabling real-time insights. This solution improved compliance monitoring, sentiment tracking, and RCA accuracy at scale.
Enabled 100% automated QA coverage across customer calls, reducing dependency on human auditors.
Delivered real-time compliance alerts and competitor mention detection for proactive resolution.
Integrated sentiment analysis and churn prediction models to identify risks early and prevent customer loss.
Deployed dashboards for data-driven decision-making and agent performance improvement initiatives.
This solution allowed supervisors to identify issues faster and improve agent performance at scale.
The Impact
TVS Emerald achieved full QA visibility, better agent coaching, and faster root cause detection using voice AI analytics.
.avif)
