A leading Indian bank faced long authentication times and high costs in customer support operations. Gnani.ai deployed Armour365 to automate secure, real-time caller verification.
The Solution
Bank of Baroda automated its authentication process using Armour365 voice biometrics, reducing call handling time and operational costs. The solution delivered faster, more secure transactions and improved customer satisfaction.
Introduced instant voice-based authentication for millions of customers, cutting average verification time by 50 seconds.
Developed a scalable voiceprint repository to handle high-volume requests efficiently across diverse segments.
Deployed anti-spoofing technology for real-time detection of fraudulent calls and impersonation attempts.
Integrated results directly into agent desktops for seamless operations and enhanced service delivery.
The solution improved security, reduced costs, and accelerated query resolution with measurable efficiency gains.
The Impact
The bank realized significant time savings per call, better fraud prevention, and improved CSAT ratings, strengthening trust and efficiency.
