A high-growth asset lending firm struggled with manual collections that were costly and inefficient. Gnani.ai introduced voice automation to improve connect rates and repayment intent.
The Solution
The leading MSME Loan NBFC used Collect365 to transform its collections process, automating reminders and follow-ups to improve connectivity and recovery rates. AI-powered workflows eliminated inefficiencies while enhancing user experience.
Deployed multilingual AI bots for proactive payment reminders and repayment prompts across delinquency stages.
Integrated real-time scheduling logic to optimize connection timing for improved borrower reach.
Captured promises-to-pay dynamically and routed escalations to agents when necessary.
Enabled portfolio-wide engagement scalability with analytics-driven refinements for better ROI.
The automation yielded higher recovery rates, improved connectivity, and exceptional ROI.
The Impact
The top NBFC recorded stronger repayment intent, higher recovery, and reduced costs, driving sustainable operational efficiency.
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