A leading telecom provider faced high operational costs and low repayment predictability in collections. Gnani.ai introduced intelligent voice automation to transform their outreach strategy.
The Solution
The cable company automated its collections workflows using Collect365 to reduce operating costs and improve repayment predictability. The AI-powered solution ensured multilingual engagement and personalized outreach at scale.
Deployed AI voice bots for proactive pre-due reminders, reducing early delinquency risk and ensuring timely payments.
Implemented adaptive post-due scripts based on borrower history and behavioral data to improve PTP rates.
Integrated predictive segmentation to prioritize outreach for overdue accounts with higher risk profiles.
Captured real-time PTP commitments and escalated unresolved cases to human agents for quick recovery.
This solution minimized manual intervention while improving overall efficiency and recovery rates.
The Impact
The organization achieved a significant drop in OpEx, faster payment cycles, and improved PTP rates through intelligent automation.
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