A leading Indian public sector bank needed to improve repayment intent and optimize collections. Manual processes were inefficient, costly, and lacked scalability. Gnani.ai implemented voice automation to address these challenges.
The Solution
Central Bank of India implemented Collect365 to modernize its repayment engagement process, replacing legacy systems with intelligent automation. The solution improved intent capture, optimized multilingual outreach, and enabled real-time compliance-driven collections for a large borrower base.
Rolled out AI-based voice campaigns for both pre-due and post-due repayment reminders to boost engagement.
Multilingual automation improved coverage, accessibility, and compliance across diverse borrower segments nationwide.
Optimized campaign timing and response capture, driving significant improvement in PTP performance and repayment predictability.
Integrated with the bank’s systems for dynamic follow-ups and data-driven prioritization of high-risk accounts.
This intelligent solution modernized the bank’s engagement model, improving efficiency and borrower responsiveness.
The Impact
The deployment delivered measurable efficiency gains, enhanced repayment intent, and boosted ROI while reducing operational complexities and compliance risks.
