A leading global appliance brand faced high inbound volumes and cost-heavy support workflows. Gnani.ai introduced voice automation to streamline service operations and improve CX.
The Solution
A leading global appliances brand automated inbound service management using Ask365, improving ticket accuracy and lowering call handling time significantly. The system scaled support while enhancing user experience.
Automated ticket creation workflows for service and installation requests, reducing manual dependency and errors.
Enabled real-time CRM integration for instant ticket logging and status updates during customer calls.
Applied advanced ASR tuning to handle regional language variations and Indian accents effectively.
Delivered structured, AI-guided query resolution to cut AHT and reduce operational overhead substantially.
This automation drove measurable cost savings, improved efficiency, and enhanced customer experience.
The Impact
The consumer durables company achieved improved CSAT, measurable cost savings, and a consistent service experience through scalable voice AI.
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