A major housing finance firm needed to reduce OpEx and improve connect rates in collections. Manual processes lacked scalability and were cost-heavy. Gnani.ai implemented AI-driven automation for the entire repayment cycle.
The Solution
Home First automated its EMI recovery process using Collect365 and Voice Blast, reducing cost per engagement while scaling collections outreach dramatically. This improved compliance, speed, and customer satisfaction.
Automated voice reminders across pre-due and post-due stages, minimizing manual effort and costs.
Launched Voice Blast campaigns for urgent alerts like bounced EMIs, ensuring rapid borrower engagement.
Used multilingual workflows with intelligent prioritization for high-risk accounts to improve collections.
Enabled real-time monitoring, escalation handling, and performance analytics for better strategy refinement.
This approach improved connectivity, minimized cost, and enhanced repayment consistency.
The Impact
The automation enabled Home First to achieve strong OpEx savings, improved connectivity rates, and better repayment predictability.
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