A leading public sector bank struggled with low connectivity and high costs in collections. Gnani.ai introduced AI-driven automation to handle outreach at scale.
The Solution
Indian Bank adopted Collect365 to automate its collections processes, reducing manual effort while scaling outreach across pre-due and post-due borrower segments. The solution improved borrower connectivity and intent tracking at lower operational costs.
Deployed AI-driven voice calls for pre-due and post-due reminders, improving reach and reducing delinquency rates.
Optimized call schedules and retry logic to maximize connectivity, achieving a 70% answered rate.
Captured repayment intent dynamically and updated CRM in real time for faster decision-making.
Ensured multilingual engagement to maintain compliance and deliver a consistent borrower experience.
This solution scaled collections cost-effectively while improving productivity and intent visibility.
The Impact
Indian Bank realized improved operational efficiency, higher engagement, and significant cost savings across its ₹464.94Cr loanbook.
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