A rapidly growing digital NBFC needed to optimize collections operations across millions of borrowers to sustain its massive loan portfolio. Manual processes limited scale and raised costs. Gnani.ai introduced AI-driven automation to solve this challenge.
The Solution
KreditBee leveraged Collect365 to optimize collections across a massive loan portfolio, reducing costs and ensuring scalable outreach. By automating multilingual engagement and repayment workflows, the platform enabled better efficiency and consistent borrower experience.
AI-driven voicebots automated pre-due and post-due reminders across millions of borrowers, ensuring timely repayment engagement.
Advanced behavioral analytics powered segmentation, ensuring the right message reached the right borrower at the right time.
Dynamic response capture and follow-up optimization helped address delinquency segments with personalized strategies for higher recovery.
Integrated with KreditBee’s LMS and CRM for real-time performance tracking and seamless collections operations across geographies.
These initiatives enabled KreditBee to lower costs, scale outreach, and sustain timely collections across its large loan book.
The Impact
KreditBee achieved major OpEx reductions, improved connectivity rates, and sustained repayment performance while handling a loanbook worth thousands of crores efficiently.
.avif)
