A leading fintech platform needed to enhance early-stage repayment efficiency while reducing manual calling overhead. With growing loan volumes, scaling outreach became challenging. Gnani.ai introduced an AI-driven automation strategy.
The Solution
LazyPay used Collect365 to automate pre-due repayment reminders and drive proactive engagement with borrowers. By leveraging behavioral nudges and multilingual conversations, the system achieved higher PTP rates and operational savings. The solution enabled consistent, scalable engagement with improved credit cycle outcomes.
Launched AI-driven pre-due outreach campaigns to remind borrowers ahead of payment deadlines and encourage timely repayment.
Delivered personalized multilingual voice interactions, improving borrower trust and response quality across regions.
Incorporated behavior-aware nudges that boosted promise-to-pay (PTP) rates and reduced future delinquencies.
Enabled CRM integration and exception routing for complex cases while optimizing human resource allocation.
LazyPay achieved strong repayment outcomes, substantial cost savings, and improved credit cycle performance.
The Impact
LazyPay recorded a substantial increase in repayment efficiency, a notable rise in PTP rates, and reduced costs, resulting in a healthier credit cycle and improved borrower satisfaction.
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