A major insurer managing a ₹360.9 Cr two-wheeler policy book needed scalable automation for renewals. Manual systems caused delays and high OpEx. Gnani.ai introduced AI-driven voice solutions to resolve these challenges.
The Solution
Renewal365 optimized two-wheeler policy renewals for a leading general insurance company by automating outreach and reducing costs. AI-driven workflows improved compliance and increased engagement speed.
Introduced multilingual automation for pre-due and post-due reminders, scaling outreach for two-wheeler segments.
Captured and logged PTP responses in real time, enabling faster agent follow-ups and reduced lapse rates.
Applied data-driven targeting and prioritized customers nearing policy expiry for maximum conversion.
Reduced manual intervention while ensuring cost-effective, high-volume renewals with measurable ROI.
Post-deployment, the insurer realized improved PTP capture, reduced OpEx, and efficient renewals at scale.
The Impact
The leading Insurance company realized major OpEx reductions, improved engagement quality, and faster renewal cycles with AI automation.
