A leading consumer durables brand faced massive inbound call loads, manual ticket errors, and high OpEx during peak seasons. Gnani.ai implemented voice AI-driven automation for seamless service operations.
The Solution
India's biggest Consumer Durable company automated its service support using Ask365 to handle large inbound volumes, optimize ticket creation, and improve accuracy. AI workflows enabled faster responses and streamlined CRM integration.
Automated inbound call handling to capture service requests, reducing manual effort and minimizing ticketing errors.
CRM-integrated ticket generation ensured instant, error-free processing for installation and maintenance requests.
Optimized ASR for Indian phonetics, enabling accurate name and address recognition compared to global solutions.
Delivered FAQ resolution and simple case handling without human intervention, increasing speed and lowering costs.
This automation delivered improved service accuracy, massive ROI, and lower dependency on manual operations.
The Impact
The Leading Consumer Durables company achieved operational scalability, improved resolution times, and better accuracy, outperforming global competitors in ASR performance.
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