A leading private bank sought to optimize collections while reducing costs and increasing efficiency across diverse loan portfolios. Gnani.ai delivered Collect365-powered automation for multilingual outreach.
The Solution
$6B Leading Indian Bank modernized collections operations with Collect365 automation, replacing manual processes with scalable multilingual engagement. This enabled better borrower reach and improved repayment rates across diverse loan categories.
Rolled out voice bots for overdue and bounced-cheque reminders across multiple segments with minimal agent involvement.
Delivered multilingual engagement in 5 languages for improved borrower comfort and higher responsiveness.
Applied behavioral segmentation and dynamic call logic for precise targeting and increased effectiveness.
Automated 24/7 reminders, escalations, and performance tracking with compliance-ready frameworks.
The solution delivered higher engagement, cost savings, and improved recovery consistency across all segments.
The Impact
The bank achieved improved recovery rates, reduced costs, and consistent engagement across its ₹8,000 Cr portfolio through AI-driven automation.
