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A major insurer managing a ₹2630.2 Cr motor policy book needed to modernize renewals. Manual reminders were costly and inefficient. Gnani.ai implemented voice AI workflows for cost-effective, high-volume automation.
The Solution
A Top 3 General Insurance Company in India automated four-wheeler policy renewals using Renewal365, reducing costs and improving engagement consistency. This large-scale deployment delivered stronger compliance and renewal rates.
Automated multilingual calls for pre-due and post-due renewal reminders, improving connect rates across segments.
Captured real-time PTP responses and synced them with CRM systems for immediate follow-up.
Applied behavioral prioritization logic to target high-value and at-risk customers efficiently.
Delivered structured, scalable workflows with minimal manual involvement to ensure compliance and cost efficiency.
This solution helped the leading insurance company improve visibility into customer intent and significantly optimize renewal operations.
The Impact
The insurer recorded improved PTP capture, significant OpEx savings, and operational scalability for its large motor portfolio.
