A leading UK courier company faced high inbound volumes and SLA breaches. Gnani.ai implemented multilingual AI voice agents to scale support and automate repetitive inquiries.
The Solution
The organization deployed Ask365 to handle large inbound call volumes, offering multilingual automation for delivery updates and rescheduling. This enabled faster resolutions and improved customer satisfaction.
Deployed AI bots integrated with parcel tracking systems for instant delivery status updates.
Automated workflows to manage rescheduling requests and FAQs without requiring agent involvement.
Delivered consistent multilingual support to maintain quality and accessibility across customer bases.
Applied continuous AI optimization to improve handling accuracy during high-demand and seasonal spikes.
This automation helped UK's largest Courier & Parcel Delivery company scale, improve customer satisfaction, and reduce costs significantly.
The Impact
UK's largest Courier & Parcel Delivery company improved operational efficiency, reduced AHT, and achieved better resolution rates while lowering costs dramatically.
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