A leading hospitality brand in India struggled with manual collections, low agent efficiency, and high costs. To overcome these challenges, Gnani.ai implemented its AI-powered Collect365 solution for scalable, multilingual automation.
The Solution
Collect365 automated dues collection across Mahindra Holidays’ large member base, reducing manual dependency and improving cost efficiency. The solution enabled multilingual outreach and seamless CRM integration to ensure real-time updates and better member engagement. This approach delivered predictable, scalable, and highly efficient collections performance.
AI-driven voicebots initiated automated pre-due reminders and post-due recovery calls across multiple regional languages to maximize coverage.
Intelligent retry logic and time-based scheduling improved call connectivity, achieving significantly higher engagement rates than manual operations.
The system dynamically captured responses and repayment intent, creating personalized follow-up workflows for better recovery.
CRM integration provided agents with real-time visibility, ensuring prioritized engagement for high-value overdue accounts and reducing operational delays.
This resulted in uniform, scalable, and cost-efficient collections processes with measurable ROI and operational efficiency.
The Impact
Post-implementation, Mahindra Holidays achieved strong ROI, significant operational savings, and improved member satisfaction. Automation allowed the team to handle large-scale collections without increasing manpower costs.
