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A semi-urban-focused housing finance company faced inefficiencies in manual repayment reminders and rising operational costs. Gnani.ai introduced an AI-based automation system to scale efficiently.
The Solution
SRG Housing leveraged Renewal365 to digitize post-due reminders and borrower engagement, improving repayment predictability and reducing costs. AI workflows ensured better PTP outcomes through personalized conversations.
Implemented automated multilingual renewal and reminder workflows across semi-urban borrower bases.
Captured PTP intent during live interactions and synced to CRM for faster follow-up and escalation.
Applied behavior-based prioritization to re-engage high-risk accounts effectively and maximize collections.
Delivered insights and analytics dashboards for better tracking and process refinements.
This intelligent system helped SRG Housing achieve strong engagement, higher PTP, and substantial cost reductions.
The Impact
SRG Housing realized strong engagement, measurable PTP improvements, and cost reductions, creating predictable repayment cycles.
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