A global semiconductor engineering company struggled to convert website traffic into qualified leads and provide timely responses to prospects. Manual dependency created delays and inconsistent experiences. Gnani.ai introduced an AI-driven chatbot to resolve these challenges.
The Solution
Tessolve implemented an AI-powered chatbot to transform its digital engagement strategy, handling thousands of customer interactions seamlessly. The solution delivered consistent, multilingual support while qualifying leads in real time and integrating data with CRM systems.
The chatbot managed over 60K monthly conversations, covering queries related to products, services, and careers without human intervention.
AI-driven intent recognition ensured 80% first-chat resolution, reducing response time and improving user experience.
Lead qualification was automated through dynamic questioning, supported by integrated lead scoring for sales prioritization.
Enabled multilingual interactions with full CRM sync, ensuring real-time visibility and faster follow-ups on potential opportunities.
This solution improved website engagement speed and reliability while cutting down operational dependency.
The Impact
Tessolve achieved a major lift in SQL quality, faster engagement, and reduced manual overhead, driving better conversion and engagement rates overall.
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