A major Indian life insurer faced high drop-offs and lapsed accounts, leading to costly manual revival efforts. Gnani.ai introduced voice automation to re-engage dormant customers efficiently.
The Solution
Acquire365 redefined revival campaigns by automating outreach and leveraging behavioral intelligence for personalization. This systematic approach ensured efficient reactivation of dormant policies while reducing operational overhead and improving ROI.
AI-driven campaigns targeted over 170K dormant and lapsed accounts, initiating personalized revival conversations at scale with minimal manual input.
Behavioral segmentation and policy history insights guided outreach prioritization, ensuring timely engagement with customers having the highest renewal potential.
Conversations were tailored to emphasize benefits and urgency, while real-time intent capture helped refine strategies dynamically for better conversions.
High-intent leads were routed to agents instantly, creating a hybrid workflow that balanced automation and human touch for maximum impact.
This strategic automation revived dormant segments effectively while optimizing cost and agent bandwidth.
The Impact
Post-implementation, the Top 5 Life Insurance Company achieved higher revival rates, reduced operational costs, and strengthened its retention strategy through intelligent automation.
