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A major life insurer in India sought to enhance customer retention and compliance across policy renewals, KYC, and certificate follow-ups. Manual processes resulted in high costs, missed renewals, and low engagement. Gnani.ai's Renewal365 was brought in to automate these workflows.
The Solution
Renewal365 automated complex workflows for policy renewals, KYC, and compliance, reducing missed deadlines and operational overhead. This streamlined process not only improved customer experience but also ensured strict regulatory adherence, saving time and resources significantly.
Over 800K policyholders were contacted through automated calls, capturing intent in real time and reducing manual dependencies for renewals and compliance.
AI-driven reminders for KYC and IT certificate submissions were integrated seamlessly into customer journeys, ensuring timely document completion.
Adaptive multichannel campaigns personalized based on user history improved response rates and customer satisfaction levels.
Performance dashboards and smart prioritization helped target high-value or at-risk customers, ensuring optimal resource allocation and better compliance turnaround.
These initiatives automated and optimized policy renewals and compliance outreach, reducing manual effort while maintaining regulatory consistency.
The Impact
The Top 5 Life Insurance Company experienced a noticeable increase in renewal rates, improved operational efficiency, and substantial cost savings, reinforcing its digital-first strategy and enhancing regulatory consistency.
